Before a new website launches, our Client Services staff provides customized training on the use of the Silverpoint SchoolSuite® content management software and each module purchased by the school. Client Services also provides a weekly series of live webinars for ongoing training.
Each client is assigned a dedicated Account Manager who forms a close relationship with website administrators, trains new users, and oversees ongoing work assigned to others at Silverpoint. Our Account Managers are friendly, patient, and knowledgeable.
Clients can log service requests in our online support portal, which is used to coordinate, track, and assign workflow at Silverpoint, while providing live updates to clients. This vital communication tool allows client site managers to see all requests logged by any user at their school or organization.
Whether you speak with your dedicated Account Manager or another member of our staff, you will find that everyone who picks up the phone at Silverpoint takes an interest in your issue and either knows how to resolve it or knows to whom the issue should be referred.